Lovisa Ekelund

Convertor Transfer

Transfer is a service for file sharing. Upload a file and send it away. If you miss a file you can use request files to send a request for your missing files.

Category

UX/UI

Year

2025

Client

Convertor

Brief

The development in transport for better mobility and accessibility has increased the need for seamless solutions for travel on the go, where e-scooters play an important role. At the same time, they have been criticized for a lack of accountability regarding their usage.

Approach

Collecting of data and insights

User testing

To better understand the product, the user, and how they interact and communicate, I created a user test with scenarios and tasks. The focus was on observing how users approached sending and receiving a file, identifying both strengths and pain points in the process

Userflow

Visualized a flow for the current service to get a better overview of the service and the interface. This helped to better analyze the flow to spot potential improvements

Competitive analysis

In the analysis I looked at other similar services and collected insights containing strengths and struggles that could be beneficial for the optimization of Transfer.

Collected insights

The interface lacks a sense of flow and feedback

Users wanted more visual

Progress indicators and confirmations were missing

Drag and drop was a commonly expected interaction.

Navigation between steps or pages wasn’t always clear

When password protection was active, it appeared separately from the link and then users often forgot to copy both

Clients vision and role

The goal is to build trust through clarity and ease of use

The service should reflect the client’s brand and values

The experience wasn’t as intuitive as users expected

The purpose and value of the service weren’t immediately obvious to users

Many users didn’t notice any information about size limits

Uploads failed without clear explanation

Users had to guess through trial and error, which caused frustation

Ideate

Flow structure

Before

Before

After

For the flow of sending files, I restructured and added a few key steps to improve clarity and usability. Mandatory choices were introduced to help users understand what actions are required before they can move forward. I also included notifications so that the sender gets informed once the receiver has accessed the files. For the file request feature, I designed an entirely new flow to extend the service and add more value. This makes it easier for users to request specific files directly. There’s also an option for the receiver to add a password, which strengthens the security around the shared files.

Solution

Added improvments

Restructured the file-sending flow to improve clarity and reduce friction

Added mandatory steps to guide users through key actions before proceeding

Introduced optional email notifications to keep senders informed when files are accessed.

Improve feedback and communication within the interface

Refine core features to match real user needs

Clarify authentication flows to build trust

Send files

To improve communication, an optional email notification is introduced. When selected, a field appears for the sender to enter their email and receive confirmation once the file has been accessed.

Users can copy each link individually or both at once with a single button, making the process quicker and reducing the risk of missing links. Visual feedback confirms the action and adds clarity.

Requesting files